BT Redcare has officially extended the closure date of its alarm signalling services to 31st December 2025, moving back the original August deadline. While this gives customers additional time, it is vital that action is taken well in advance to maintain insurance protection.
Why Is BT Redcare Closing?
The closure is linked to BT’s nationwide switch from analogue phone lines (PSTN) to digital IP networks. Alarm signalling systems reliant on the old infrastructure must now be upgraded to digital alternatives.
Who Is Affected?
Over 100,000 UK households and businesses currently rely on BT Redcare for intruder and fire alarm signalling. Unless replaced with a compliant system, alarms may no longer meet insurer requirements.
Insurance Implications
Most insurers require:
· Dual-path Alarm Transmission Systems (DP3, BSEN50136-1:2012)
· Installation and servicing by NSI or SSAIB accredited providers
· Evidence of an ongoing maintenance contract
· Failure to meet these standards could lead to insurance claims being rejected.
Recommended Next Steps
Contact your alarm company now – leaving it until late 2025 risks installer backlogs.
Confirm compliance – ensure the replacement meets insurer specifications.
Maintain documentation – insurers may request proof of installation and servicing.
Alternatives to BT Redcare
AddSecure, a European leader in alarm signalling, has partnered with BT to support transitions. However, other providers are available, and it’s essential to choose the right system for your property and insurance policy.
Once you’ve updated your alarm, that’s all you need to do. There’s no need to contact us to confirm. As long as your replacement is like-for-like, your cover will remain in place as normal.
Final Reminder
Although the deadline has moved, December 2025 is the final cut-off. To protect both your property and your insurance cover, take steps now to ensure you have the correct alarm signalling system in place.
To replace BT Redcare contact an NSI-accredited security installer to discuss alternatives like CSL GradeShift Pro or AddSecure.
If you have any questions around insurance, give your local community broking team a call.